The Information Consulting Group, LLC 
 

Process Improvement:

ICG has a proven methodology to review a business's processes, define roles and responsibilities, identify areas of improvements and to put in place an implementation plan to address improvements:

 

  1. Understand Current Processes.  

The first is understanding the current processes and to document key required outputs and opportunities for improvement

 

Questions to Deliverable
  • How does the company operate?
  • What work is redundant?
  • What are required Org Changes?
  • What are critical dept. touch points?
  
 

  1. Roles and Responsibilities

The second step is understanding who is responsible, accountable, consulted and informed during each of the process steps.  This can be a two step process where the RACI on the left is how it is currently structured and the RACI on the right represents how it should be changed.  This often leads to good business discussions on how to properly organize a business.

Questions to Deliverable
  • Who is Responsible for executing individual process steps?
  • Who is Accountable for assuring processes are performed?
  • Who should be consulted during a process?
  • Who should be kept informed of steps and decisions?
  


  1. Rank Improvements

Next the opportunities accumulated in the first two steps are listed along with potential solutions.  Each of the solutions is ranked on how expensive it will be to implement and how valuable is the benefit of implementing the opportunity.  Based on that a ranking of opportunities is presented to management to finalize the implementation schedule.

 

Questions to Deliverable
  • What Opportunities exist?
  • What are the potential solutions?
  • What are the costs?
  • What are the benefits?
  • What impact will this have
  

  1. Plan Improvements

Lastly each of the selected opportunities is put into a timetable along with responsible parties.  ICG can continue to assist in implementing these projects based on client desire.

Questions to Deliverable
  • What is the master plan for execution of selected improvements